Applying for:

Establish and maintain effective, positive working relationships with HFC internal and external customers

Review applications for completeness, accuracy, and statutory eligibility

Monitor and verify approvals, terminations and documentation in all systems

Maintain and track assessments and housing plans

Identify missing or incorrect documentation and communicate deficiencies

Monitor young adult age milestones and notify CMOs of upcoming age-outs

Collect and review W‑9s, new provider forms, and required documentation for young adults, care-lords and landlords

Submit documentation for provider setup and ensure accuracy of provider ID

Maintain and track shared living agreements and ensure documents align with eligibility and payment rules

Prepare and finalize monthly payment checklist with correct codes and provider identification, with submission to the Finance team timely

Review financial reports to ensure payment accuracy and resolve discrepancies prior to release

Serve as the primary liaison to CMOs, life coaches, and internal/external customers for documentation accuracy

Maintain audit-ready records for eligibility determinations, approvals, provider documents, checklists and payment authorizations

Maintain knowledge of statues, processes and procedures to update policies, forms and/or checklists

Recommend administrative workflow improvements to reduce errors, rework and process delays

Performs other unit duties as assigned