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6/27/2025
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This is a management position responsible for the oversight of quality management and performance.
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- Establish and maintain positive working relationships with HFC customers, departments and managers
- Manage Quality Management Specialists and organize planned and specialized reviews as required
- Lead the implementation and initial monitoring efforts related to specialized performance improvement projects
- Lead the development and implementation of the Quality Assurance/ Quality Improvement program
- Analyze, assess and distribute case management quality and performance data
- Develop and maintain annual quality assurance plans
- Provide presentations and technical assistance on all case management quality areas
- Use statistical software to collect data, track trends, conduct analysis and develop reports that informs improvement plans
- Ensure quality management specialists are experts in the system of care and can support an analysis of all operational areas in the systems of care
- Aid with continuous quality improvement throughout the system of care, to include the ability to provide qualitative supports to additional external partners when necessary
- Participate in weekly Performance & Quality Improvement (PQI) Committee meetings
- Coordinate with other HFC departments, case management organizations, and DCF as necessary
- Assist with COA accreditation process as designated
- Other duties and special projects as assigned
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Bachelor’s degree preferably in Social Work, Human Services or related. Two to five years experience in the child welfare field.
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Experience performing Quality Assurance and Quality Improvement functions in the child welfare or human services field preferred
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Excellent benefits package with tuition assistance, domestic partner coverage, retirement and generous paid time off.
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Drug free workplace. Drug testing required. EOE/M/F/D/V.
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